Order Process and Delivery Policy
ORDER PROCESS
How to place an order?
Step-by-step process
- Click on the product, review the product specifications and warranty.
- Edit quantity and click Add to Cart.
- Review shopping cart.
- Proceed to Checkout.
- Fill out shipping address and review order details.
- Click Continue to shipping.
- Shipping cost will be subject based on customers preferred courier and service fee.
- Click Continue to payment.
- Select payment method.
- Choose preferred billing address.
- Click Complete order and enter your payment details
How can I remove items from my cart?
Click the Cart icon and then View cart, click the “-“ icon (decrease quantity) until it reaches “0”.
Can I add items to my existing order?
Unfortunately, you can no longer add items after the order has been placed. However, you can place another order for the items that you want to add.
DELIVERY POLICY
Do you deliver during weekends and holidays?
We deliver from Monday to Saturday and you will be notified when the item is already out for delivery.
Why did I receive my order in separate deliveries?
When you purchased items of different brands, items will be shipped separately because these items are processed in different warehouses and we ship them out as soon as they are ready for delivery, so you can get them as soon as possible.
You may also receive multiple shipping email notifications with different tracking information.
How will I know if my items are now ready for delivery?
You will receive an email notification once your order is on its way.
How long will it take for my order to arrive?
Delivery lead time depends on the delivery location:
Standard:
Metro Manila – 3 to 6 days
Luzon & Visayas – 5 to 9 days
Mindanao – 7 to 11 days
Because some areas are still under ECQ/GCQ - delivery lead time can be stretched to:
Standard:
Metro Manila – 5 to 10 days
Luzon & Visayas – 7 to 15 days
Mindanao – 8 to 17 days
How do I track my orders?
We will send you email notifications or SMS whenever there is an update on your order status.
Can I change the delivery address after purchase?
Unfortunately, change/update of delivery address after purchase is no longer possible.
What are your available shipping methods?
We only offer standard delivery.
Where can I see my shipping fee when placing an order?
Check out cost does not include shipping fee. Once payment is confirmed, we will call to arrange your preferred courier and service fee.
